When you contact us we may ask you for your personal details and the personal details for your household. This means we need to provide you with certain information which explains what happens with your information.

If you are a landlord working with the Council in relation to the Syrian Refugee Resettlement Scheme (SVPR) we will ask for details relating specifically to your property.

Who we are and what we do

The Council is a data controller under the data protection legislation as we collect and process personal information about you in order to provide services for communities and meet our statutory and regulatory obligations.

This notice explains why we ask for your personal information, how that information will be used and how you can access your records.

What personal data we may collect from you

  • Basic information such as address, telephone number, email address
  • Details about your household composition, income, allowances, savings and investments including those of your partner and any dependents
  • Any other information, such as medical evidence, proof of identification or any other information
  • We also collect special personal data which includes religion, ethnic origin, disability and sexual orientation.

Why we need your information and how we use it

The Council has to collect personal information from individuals to enable us to perform the tasks that we carry out in the public interest, in the exercise of our official authority and in the substantial public interest, that we in terms of:

  • Identifying housing and supporting families and landlords within the Syrian Refugee Resettlement Scheme SVPR Scheme
  • Taking bookings, complaints and compliments from customers registered to use the UBUS community transport service
  • Providing information about meetings and events to members of Senior Citizens Action Network (SCAN) groups

We will only ask for personal information that is appropriate to enable us to deliver our services. In some cases, you can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.

Who your information may be shared with (internally and externally)

We may share some information with other organisations or contact them for further information about your household, or refer you to for further support will depend on your personal circumstances, but may include:

  • Other departments within the district council (e.g. Housing Benefits, Council Tax, Housing Advice, Private Sector Housing)
  • Other public authorities and public partnerships (e.g. councils, schools, NHS providers, G.P's and other health providers, Police, government departments etc.)
  • Voluntary and community sector and other non-commercial sector organisations that help us deliver services
  • Registered Housing Providers, housing charities and private landlords and letting agencies.
  • Businesses that we contract with to help us deliver services

How you can access, update or correct your information

If you wish to see a copy of your records you should contact the Data Protection Officer. You are entitled to receive a copy of our records free of charge, within a month.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date please email us or write to us at:

Communities Team

Stratford-on-Avon District Council, Elizabeth House, Church Street, Stratford-upon-Avon, Warwickshire CV37 6HX

Email: SocialInclusion@stratford-dc.gov.uk

Telephone: 01789 260212

Further information

If you would like to know more about how we use your information, or if for any reason you do not wish to have your information used in any of the ways described above, please tell us by contacting the Data Protection Officer.

Last updated on 26/11/2019

Contact the Data Protection team