Update on Land Charges Service

Press Release

Published on 3 June 2020
Archived on 3 July 2020

Stratford-on-Avon District Council's Land Charges service will be operational again from Monday 8 June.

Unfortunately, the impact of COVID-19 has had a direct impact on the District Council's Local Land Charges Service and like other organisations, the District Council is obliged to protect the health and welfare of staff.

Regrettably, unlike most Council services, Land Charges is not a service that can be completely done remotely away from the main District Council office in Stratford-upon-Avon.

The District Council has been working to make the District Council offices Covid-Secure, to enable those members of staff, who are unable to work remotely, to come back to the offices to work.

Cllr Anne Parry, Regulatory portfolio says: "I would like to apologise for the disruption to this service. Sadly for us the situation was out of our control as COVID-19 had a direct impact on the service. So, understandably the welfare of our staff remained a priority at the time.  However, I would like to reassure everyone that every effort has been made to restart this service at the earliest opportunity and would like to thank everyone for their patience and understanding in this matter at this difficult time.

"I know moving house can be a stressful time and not having a fully functioning service is frustrating for both us and users of the service, but the safety and welfare of our staff are a priority at this time.

"The complexities, together with the levels of specialist knowledge and accuracy required to service Local Land Charges Searches also means that it hasn't been possible to reallocate new staff into this area, in view of the extensive training required and the current implications of social distancing procedures.

"In the meantime, we have done everything we can to get the service fully operational again."

The District Council has committed £315,000 for the digital transformation of the service, and was scheduled to start using the new digitised CON29 search reply service this spring; however the impact of COVID-19 means that this has now been delayed.

In addition, the District Council has also signed a collaboration agreement with Her Majesty's Land Registry (HMLR) to migrate the data for the purpose of enabling customers to access an LLC1 search reply on-line via the Land Registry's portal. It is hoped that this service will be operational by the end of April 2021.

If you require further information about a particular search please email: landcharges@stratford-dc.gov.uk


Contact details

Stratford-on-Avon District Council
Elizabeth House, Church Street,
Stratford-upon-Avon, Warwickshire,
CV37 6HX
Tel: 01789 267575

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Last updated on 03/06/2020