Accessibility Statement

This accessibility statement applies to

This website is run by Stratford-on-Avon District Council. We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader ( eg: NVDA (NonVisual Desktop Access))

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Customising the website

Display settings

In order to make our website easier to read and navigate, you can change display settings such as:

  • text size
  • colour and contrast
  • screen magnification
  • style sheets

Change display settings on the website

Guidance on how to improve accessibility and customise your settings for internet browsers

Internet Explorer remains the browser most compatible with assistive software. Internet Explorer can be used without plugins, but most websites and applications no longer actively support the browser, so you may need to use an alternative. Accessibility features and customisation in Edge, Chrome, Firefox and Safari may require you to install specific plugins. This is simple and easy to do on your own device.

How accessible this website is

Stratford-on-Avon District Council takes the following measures to ensure accessibility:

  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some older PDF documents are not fully accessible to screen reader software

Feedback & Contact Information

Feedback Process

We welcome your feedback on the accessibility of this site. Please contact us via one of the following methods:

We aim to respond to feedback within 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirement. To do so, you can email our webteam at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The district council is commited to make its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status:

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The Website title on the home page is text with an image in the background. The contrast between text colour and background image is compliant to the AA standards. However some automatic tools do not check for image colour in the background and might flag it falsely.
  • Some pages of the website might have empty heading elements used as spacers between two paragraphs of the content. We'll be working on removing them.
  • The document library in our democracy section is autogenerated using a 3rd party application. The icons used are images without the alternative text.
  • We haven't used access keys as they can often interfere with the default keyboard shortcuts of modern browsers. The content is easily tab-navigable and screen-reader friendly. See how you can adapt the website to meet your needs. This fails WCAG 2.1 success criterion 2.1 - Keyboard accessible
  • Information is conveyed as an image of text rather than as text itself so that it's not compatible with screen readers and other assistive technology. This fails WCAG 2.1 success criterion 1.4.5 - Images of text
  • Most tooltips disappear as soon as the cursor moves. Also tooltips are not always present for all icons and images. This fails WCAG 2.1 success criterion 1.4.13 - Content on Hover or Focus
  • Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio. This fails WCAG 2.1 success criterion 1.4.11 - Non-text contrast
  • Not all our PDF’s and Word documents meet accessibility standards. This fails the following WCAG 2.1 success criterion

We aim to improve our websites accessibility on a regular and continuous basis.

Content that’s not within the scope of the accessibility regulations


We are using google maps on our website to point the locations of parkings, leisure centres etc. and it is unlikely that the maps used on the website are fully accessible with all assistive technologies. However maps are currently not within the scope of the regulations.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. We will try to ensure any new PDFs or Word documents we publish will meet accessibility standards and where we find any that are not accessible we will rectify this as soon as possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Compatibility with browsers and assistive technology

This site is designed to be compatible with the following browsers:

  • Chrome, Firefox, Microsoft Edge, Internet Explorer 11


Accessibility of this site relies on the following technologies to work:

  • HTML
  • CSS
  • Javascript
  • Coldfusion
  • MSSql Server

Preparation of this accessibility statement

This statement was prepared on 17/09/2020. It was last reviewed on 16/04/2021.

This website was last tested on 16/04/2021. The test was carried out internally by district council webteam.

We used this approach to deciding on a sample of pages to test for accessibility.

Contact: The Website Development team

Last updated on 22/04/2021