BT Payphone Removal Consultation

Released on 24 September 2019 Archived Press Release

British Telecom has started a consultation on their proposals to remove a number of the public payphone callboxes from within Stratford-on-Avon District.

28 BT Payphones have been proposed for removal which affects 19 parishes.

Stratford-on-Avon District Council, as the relevant local authority, is currently consulting with residents and parish councils giving them three options:

  • To agree to the removal
  • To adopt the callbox for use by the local community
  • To object to the removal

The individual call boxes can all be identified by a Public Notice posted on them by BT, informing residents of their proposal and directing any comments to Stratford-on-Avon District Council.

The consultation is now open until Monday 4 November 2019.

Responses can be made in relation to your local callbox or to the overall proposal, please go to:

for further information and complete the short online survey form or alternatively email:

The consultation responses will be reported to the District Council's Cabinet in December 2019, where a response to the consultation will be agreed prior to formal submission to BT.

Parishes affected by this consultation are:

Alcester (2), Arlescote, Ashorne, Bishops Itchington, Brailes, Ettington, Fenny Compton, Henley-in-Arden, Lighthorne Heath, Little Compton, Long Compton, Napton-on-the-Hill (2), Pillerton Priors, Sambourne, Southam (2), Stockton, Stratford-upon-Avon (5), Studley (3), Wimpstone. (Numbers in brackets show that there is more than one phone box listed for that Parish.)

BT indicates that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98% of the UK either having 3G or 4G coverage.

As long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. Phone boxes are not being removed where there is no network coverage, in accident blackspots, and a number of other locations which meet criteria.

Contact details

Stratford-on-Avon District Council
Elizabeth House, Church Street,
Stratford-upon-Avon, Warwickshire,
CV37 6HX
Tel: 01789 267575

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Last updated on 24/09/2019

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