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Published on 16 April 2020
Archived on 16 May 2020


Did you know you do not have to struggle to pay your energy bills in these uncertain times?

The government has released guidance to help residents who may be unable to pay their bills due to job losses, reduced pay or higher usage.

  • If you have a pre-payment meter and cannot afford to top it up you can ask your energy provider to make provisions, for example allowing someone else to top up your meter or sending pre-loaded top-up cards.
  • There is a potential for debt repayments.
  • Reduced or paused monthly payments.
  • Credit meters will not be disconnected. This means if you get into financial difficulty, they will not be able to cut you off.

Although we do not know what is going to happen in the future, if you do find yourself in difficulty with your energy bills the best thing to do is to keep speaking with your provider. This may be daunting but they are best placed to help you set up contingency plans.

Act on Energy is working with Stratford-on-Avon District Council to support residents.

Services currently include:

  • A specialist helpline offering support and advice on keeping warm and ways to help reduce your energy bills: 0800 988 2881.
  • Support with reading and understanding fuel bills and switching energy supplier,
  • Support for accessing funding for emergency heating replacements.
  • Home visits to support the most vulnerable households - these may be booked in for the future or carried out remotely,
  • Direct referrals to Fire Services and other agencies for other needs and vulnerabilities.
  • Referral to Warwickshire Welfare Rights Advice Service (WWRAS) for benefit checks, income maximisation and advice.

Services are subject to eligibility and funding availability and are likely to expand once the threat of COVID-19 has passed.

If you would like further support and advice please call Act on Energy on 0800 988 2991.


Contact details

Stratford-on-Avon District Council
Elizabeth House, Church Street,
Stratford-upon-Avon, Warwickshire,
CV37 6HX
Tel: 01789 267575

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Last updated on 16/04/2020

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