If your collection has been missed, you can report it online within two working days of when your collection was missed.

If we arrange for the crew to return, please ensure that you leave your bins at the normal collection point on your property boundary.

Report a missed bin collection

There are several reasons why a bin may not have been collected:

• The bin was not put out on your collection day
• It was not out by 6.00am
• It was not put where the boundary of the property meets the road/pavement
• It was overloaded or too heavy
• If you left additional waste by the side of the bin, this will not be collected
• It was not accessible. Your road may have been inaccessible or the bin was behind a locked gate
• Severe weather conditions
• It contained items which are not accepted. A note or hanger on your bin will be left on your bin if this is the case