Help With Your Collection

Missed Bins

If your collection has been missed, please report it online or contact the Streetscene team on the details below within two working days.

If we arrange for the crew to return, please ensure that you leave your bins at the normal collection point on your property boundary.

Assistance with your Collection

An assisted collection service is available for residents who cannot place their bins out for collection. Once set up, the crews empty and return the bins to an agreed collection point outside the property. To qualify, there must be nobody else living at the property able to assist.

The criteria to receive an assisted collection are as follows (one or more):

• Infirmity
• Disability
• Ill health/medical condition

You can apply online or by phone, please see below. Collection crews will need to be allowed access to the bins on the scheduled collection day. We carry out a review every two years to check that the assistance is still needed. If circumstances change and it is no longer required, please contact us.

Contact

• Email: streetscene@stratford-dc.gov.uk
• Telephone: 01789 260616
• Online forms:
  • Report a missed bin
  • Request an assisted collection