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Stratford-on-Avon

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Licensing Enquiries: Alcohol & Entertainment

From time to time, licensed businesses or licence holders may encounter issues in their operations that negatively affect others or those in their care.

If a problem arises, members of the public, residents, or businesses can contact the Licensing Team with an enquiry or complaint by using the form on this page. Depending on the nature of the concern, you may also report it directly to:

Please use this form to contact the Licensing Team with questions, provide information, or make a complaint.

When using this form, please be prepared to provide your name, address and contact details, together with details of the premises or business you are enquiring or making a complaint about.

If you are wanting to comment on a licensing application that is currently being consulted on, please visit the Recent Licence Applications page for more information on how to do this.

Please note that if you are making a complaint about a premises, providing the premises are not currently undergoing a Premises Licence Review process, your details will not be passed to the licensee/business without your consent.

Enquires into the licensing department may not be responded to immediately but you should expect a response within 5 working days.

Reference: 3188018

Privacy Policy Step 1 of 4

The personal data that you provide will be used to assist in the investigation of your complaint or to assist in the answer of your question and for reference in the event of you being in the position of making future contact with the licensing team. The legal basis for this processing is that it is necessary for compliance with the legal obligations to which Stratford-on-Avon District Council is subject when investigating complaints, or to enable us to best answer the questions you have asked.

You must complete this form in order for us to investigate the complaint you are making, or answer the question that you are asking. If you do not complete this form we will not be able to investigate your complaint or answer your question.

Your personal data may be shared with internal council departments who require access to your information for the purposes of administration, regulation and law enforcement, Warwickshire Police, or other relevant enforcement agencies depending on the nature of the complaint.

Your data will be kept for a period of six years from the date after which the complaint has been resolved or the question answered.

You have the right to access you personal data and to complain id you think your data is being used incorrectly. You may also have other rights, such as to have your data corrected or erased. For full details on your personal data rights please see the Council's main privacy notice.

For further information and contact details for The Data Controller and Data Protection Officer, please see the Council's data protection pages.

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