Stratford-on-Avon District Council COVID-19 daily update - 3 April

Press Release

Published on 3 April 2020
Archived on 3 May 2020

During the Covid-19 Pandemic Stratford-on-Avon District Council will issue a daily update (from Monday to Friday) for residents and businesses.  

Key updates - 3 April 

  • Business rate grants
    The first batch of grants totalling £4.6m has been awarded to 291 Stratford District businesses and they will receive this payment by Tuesday 7 April. More applications are being processed as quickly as possible. We have to follow the guidelines laid down by government, and, unfortunately these keep changing which hinders our ability to act.

    To date: 760 applications have been received.

    Businesses are being asked to complete the on-line application to qualify for the grants -

    Please note:
    To protect business from fraudsters the District Council will not be asking for bank details over the phone, we will be directing them to completing the online form.

    Also please do not disclosure your Business Rates Account number to anyone.

    There is also a useful FAQ now on the website -

    If you have any further enquiries please email:
  • Help for the extremely vulnerable
    The council and partners are offering extra help for those identified as extremely vulnerable who have no access to food and support. People in this group should call 0800 4081447 or go to: for more information.

    If you have been asked to 'shield' yourself from coronavirus by isolating for 12 weeks Warwickshire is here for you. If you have no local support call the dedicated helpline on 0800 4081447. For all other enquiries please continue to go to or call 01926 410410.

  • Emergency accommodation
    The emergency protocol has now been triggered across the district in relation to COVID-19 and emergency accommodation is being offered to those sleeping rough. If you are concerned about someone sleeping rough please call 01789 267575.

  • Community Support Groups
    Many local groups have set up across the district to support people in their community who may be struggling to get food or medicine and lots of Town & Parish Councils are also offering support.

    Warwickshire County Council, with help from the District Council has compiled a directory providing useful information about local organisations, groups and agencies that are providing activities, advice, and services during the current COVID-19 crisis -

  • Help with Council Tax
    We do completely understand the pressure many households now find themselves under and urge residents to contact the District Council as soon as possible.
    Please remember, if you're struggling with payments there are a number of discounts or reductions you may be eligible for.

    Please visit the help and advice pages on the District Council's website -

    If you require further assistance please email: and they will look at all the options available, including rescheduling payments, to suit your needs.

  • Main reception at Elizabeth House closed to the public
    You can still contact the District Council by phone on 01789 267575, although the phone lines are very busy, alternatively email: or access services online at or visit our Facebook and Twitter for up-to-date information and advice.

Cllr Tony Jefferson, Leader of Stratford-on-Avon District Council says: "This has been a week where we have seen substantial progress in turning policy from central government into delivery on the ground. We know that some of the initiatives are imperfect but these are what we have to work with. We are also aware that guidelines are frequently revised. Where we come across gaps in provision that affects the District we are feeding that back to our MP's. Our teams are under extreme pressure but we are proud of the way they are rising to the many challenges we face."

Contact details

Stratford-on-Avon District Council
Elizabeth House, Church Street,
Stratford-upon-Avon, Warwickshire,
CV37 6HX
Tel: 01789 267575

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Last updated on 03/04/2020

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