Direct Debits can now be set up online or over the telephone in addition to the original postal method.
All the normal Direct Debit safeguards and guarantees apply. No changes in the amount, date or frequency to be debited can be made without notifying you at least 14 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, with a copy to us.
The way in which your information may be used and shared by the council is set out in the council's Full Privacy Notice/Fair Processing Notice. This is available via our website's Privacy Statement Page, or you can ask for a copy by writing to the council at: