We will usually respond to requests within one month of receipt; however we may extend this period by a further two months if the request is complex or if you have made a number of requests.
We may request specific information to help us to confirm your identity (e.g. a passport, etc.). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We will not usually impose a charge for exercising these rights; however we may charge a reasonable fee for the administrative costs of complying with a request where it is manifestly unfounded or excessive, or where additional copies of information already provided are requested.
An explanation of your information rights can be found at https://www.stratford.gov.uk/privacy and further information can be obtained from the Information Commissioner's Office at https://www.ico.org.uk.Proceed