The Residents' Survey is used to measure what people think of the area in which they live, what they think about Stratford-on-Avon District Council (SDC) services, and the way the council works. This survey replaced the Place Survey scrapped by the government in mid-2010.
The topic areas of the survey were: the local area in general, local decision making, service satisfaction, usage of services, information/council in general, volunteering, community safety, contacting the council and the internet/broadband.
It is able to track changes in perception over time and to identify any gaps between current service levels and customer expectations. It is a survey undertaken every two years.
The survey findings will also be used by SDC to help with its priorities for the future and in improving its services.
The Residents' Survey used postal self-completion questionnaires. The electoral roll was utilised and the questionnaire went to the householder to give a random sample. This way, around one in ten households in the district received the questionnaire. The methodology included one reminder mailing implemented within the prescribed timescale between the end of March and the end of May 2017. 5,700 questionnaires were despatched with 1,906 questionnaires returned in the timescale allowed, a 34.0% response rate (taking out 92 “return to senders etc.").
See the Detailed Report online.