Stratford-on-Avon District Council has received written notification identifying a number of public payphones within the District which have been identified and proposed for removal by BT.

British Telecom (BT) have placed a consultation notice on the relevant payphones and the District Council is consulting via the Parish Council on three options:

  • to agree the removal
  • to adopt the call box for use by the local community; or
  • to object to the removal

The consultation opens on Thursday 15th April 2021 and closes on Thursday 27th May 2021. Comments received will be looked at by the Council before a formal decision is made and submitted to BT.

Please respond to the BT Payphone Removal Consultation here .

View the location list of payphones and call boxes to be removed.

Adopt a Kiosk

Local communities have the opportunity to adopt a traditional red 'heritage' phone box and make them an asset that local people can enjoy. It's really simple to do and costs just £1 - see BT 'Adopt a Kiosk' for more information (where you can also download BT's 'Adopt a Kiosk' brochure, found at the bottom of the web page). There are phone boxes within the District which have been adopted by the community and are used for such purposes as a local information kiosk, library or for a defibrillator.

Reasons for removal by BT

BT indicates that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98% of the UK having either 3G or 4G coverage.

This is important because as long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. Phone boxes are not being removed where there is no network coverage, in accident black spots, and a number of other locations which meet criteria.

For further information please contact the Planning Policy Team by email

Contact: the Performance, Consultation & Insight team

Last updated on 14/04/2021