Stratford-on-Avon District Council has received written notification identifying 28 public payphones in the district which have been identified and proposed for removal by BT.

British Telecom (BT) has placed consultation notices on the relevant payphones and the District Council is consulting via Town and Parish Councils on three options:

  • to agree to the removal
  • to adopt the call box for use by the local community; or
  • to object to the removal

The consultation closes on 4 November 2019. Comments received will be reported to the Council's Cabinet on 9 December 2019 where a response will be agreed prior to submitting it to BT. Please respond to the BT Payphone Removal Consultation here.

View the location list of payphones and call boxes to be removed. Affected Parishes are listed below.

Parishes affected by this consultation are:

Alcester (2); Arlescote; Ashorne; Bishops Itchington; Brailes; Ettington; Fenny Compton; Henley-in-Arden; Lighthorne Heath; Little Compton; Long Compton; Napton-on-the-Hill (2); Pillerton Priors; Sambourne; Southam (2); Stockton; Stratford-upon-Avon (5); Studley (3); Wimpstone.
(Numbers in brackets show there is more than one phone box listed for that Parish.)

Adopt a Kiosk

Local communities have the opportunity to adopt a traditional red ‘heritage' phone box and make them an asset that local people can enjoy. It's really simple to do and it costs just £1 – see BT Adopt a Kiosk for more information (where you can also download BT's 'Adopt a Kiosk' brochure, found at the bottom of the web page). There are phone boxes within the district which have been adopted by their community and are used for such purposes as a local information kiosk, library or for a defibrillator.

Reasons for removal by BT

BT indicates that overall use of payphones has declined by over 90% in the last decade and the need to provide payphones for use in emergency situations is diminishing all the time, with at least 98 per cent of the UK having either 3G or 4G coverage.

This is important because as long as there is network coverage, it's now possible to call the emergency services, even when there is no credit or no coverage from your own mobile provider. Phone boxes are not being removed where there is no network coverage, in accident black spots, and a number of other locations which meet criteria.

For further information please contact the Performance, Consultation & Insight Manager on 01789 260118 or by email at

Last updated on 24/09/2019

Contact the Performance, Consultation & Insight team