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The Residents' Survey is used to measure what people think of the area in which they live, what they think about Stratford-on-Avon District Council (SDC) services, and the way the District Council works.
The topic areas of the survey were: the local area in general, local decision making, service satisfaction, usage of services, information/Council in general, community safety/anti-social behaviour, contacting the Council, accessing SDC, and climate change.
The survey is able to track changes in perception over time and to identify any gaps between current service levels and customer expectations. We normally undertake this every two years. The survey findings will also be used by the Council to help establish its priorities for the future, improve the way it works and how to make services better.
The survey was conducted via postal self-completion questionnaires. Households were selected at random (by area) from the whole electoral roll, creating a list of 10,000 addresses (approximately 1 in every 6.7 households).
The survey took place between 4 June and 5 July. Residents were given the option to complete the survey online. 1,669 responses were received, plus 84 returned to sender for a variety of reasons, i.e. address inaccessible etc, giving a response rate of 17%. Compared with the latest national results as a benchmark, the drop in satisfaction across the board, in most cases, is similar to the trends in that survey.
The main findings of the Residents' Survey, as well as trend analysis of the results over the last five surveys can be seen here in the SDC 2024 Residents' Survey Final Report.
This infographic shows the main headline results from our 2024 Residents' Survey:
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