Submit a Complaint

Please use this form if you wish to complain about council procedures or the services you receive.

The authority defines a complaint as:

"An allegation that, through action or inaction, the council, or any of its staff, failed to deliver a service in accord with the council's policy or agreed standards of service."

Dealing with a complaint is not in itself an appeal against a decision made by the council or its duties. For instance, criticism of a planning decision or an appeal against a parking fine would not be treated as a complaint, unless it is with regards to not following correct procedure.

If your complaint relates to the actions of a third party and you are requesting a service from the council to investigate - for example you wish to complain about hygiene standards in a food business or you believe an operator is breaching license or planning conditions - please contact the relevant service directly, use the search tool to find help with your concern, or call the council on 01789 267575.

Find out more about the formal complaints procedure.

Stratford-on-Avon District Council complaint form

Fields marked with an asterisk (*) must be completed

Stratford-on-Avon District Council complaint form

Please complete this form, specifying any complaints/issues you might have. We value your feedback.

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Privacy Notice

Stratford-on-Avon District Council will use the information that you provide for the administration of its compliments and complaints system (including sharing information with officers and councillors). We may share your information with other parties to whom your comments relate, and with Ombudsmen services if you complain to them. We do this in the performance of the tasks that we carry out in the public interest and in the exercise of our official authority.

Your personal data will be held in accordance with our Retention and Destruction Policy which is available on our website. To discuss your right to request access to, rectification, restriction, portability or erasure of your personal data, or to object to the way that we process your personal data please visit or contact our Data Protection Officer by post at our Elizabeth House office, by email at or by telephone on our mainline number 01789 267 575. In addition to our own complaints procedure, you also have the right to make a complaint to the Information Commissioner's Office.

Contact: the Customer Services team

Last updated on 23/03/2021