Stratford-on-Avon District Council is responsible for complaints about food manufactured, prepared, sold or served in the district.
When making a food complaint, you will be asked to provide your contact details and a description of the incident. Your case will be allocated to an officer of the Food & Safety team to investigate. In some cases your complaint may be passed to Trading Standards or another local authority, depending on the nature of the complaint.
When investigating a complaint, the council has to act within the constraints of the law and we can only take legal action where the law applies and where the necessary evidence exists.