Stratford-on-Avon District Council is responsible for complaints about food manufactured, prepared, sold or served in the district.

When making a food complaint, you will be asked to provide your contact details and a description of the incident. Your case will be allocated to an officer of the Food & Safety team to investigate. In some cases your complaint may be passed to Trading Standards or another local authority, depending on the nature of the complaint.

When investigating a complaint, the council has to act within the constraints of the law and we can only take legal action where the law applies and where the necessary evidence exists.

Complaints we will investigate

  • allegations of poor hygiene standards in food businesses
  • foreign bodies found in food
  • food on sale or sold beyond its 'use by date'
  • allegations of food poisoning

Complaints we won't investigate

  • food quality (e.g. over-ripe fruit)
  • inappropriate labelling of food or drink
  • claims for compensation

Making a complaint

Contact: the Environmental Health team

Last updated on 17/08/2018