Recycling collections across Stratford-on-Avon District will start again on Monday 2 August.
Housing Benefit helps you pay your rent if you are on a low income. The amount of Housing Benefit due to you is worked out by looking at:
Use the gov.uk Benefits Calculator to see what help you can get.
Alternatively you can request a form by calling our contact centre on 01789 260991.
If you are not sure if you qualify, make a claim.
Please remember that you are required to report changes in circumstances that may affect the level of benefit that you receive.
Reporting changes is easy:
Please note that the council will now consider applying a Civil Penalty of £50 if you fail to report a change in circumstance which results in an overpayment of Housing Benefit.
For decisions relating to Housing Benefit, if you disagree with a decision you can:
You must apply for an explanation / reconsideration or appeal in writing to Benefits within one month of the date of the award letter. Requests received after one month will be dealt with as "out of time" and it may depend on the Tribunal Service as to whether your appeal will be accepted.
You should include which part of the decision you would like clarifying or the decision you disagree with, the reason why you think it is wrong and any other supporting evidence or information.
Your request must be signed.
Discretionary Housing Payments (DHPs) are additional payments that can be made by the local authority to assist you with housing costs that are not currently being met by Housing Benefit or Universal Credit. The payments are from a limited budget set by central government.
If you are unable to complete the online application form please contact the council on 01789 260991, so we can assist you making a claim.
Helpful information is available for landlords looking to find out more about Housing Benefit in relation to tenants.
Visit our Landlords and Housing Benefit page.
What personal data we collect from you and why?
We collect personal information in order to administer and assess your entitlement to Housing Benefit and/or Council Tax Reduction. In order to do this, we will collect information about your circumstances (e.g. income, number of children, benefits, residency status), your household income - this includes savings and capital, pensions and your partner's income - your children who live with you other adults who live with you.
We may also collect sensitive personal data known as Special Category Data, for example health data.
You and other people who live with you may choose not to provide the information that we request but, in that case, we will be unable to determine if you are entitled to Housing Benefit and/or Council Tax Reduction.
In order to prevent and detect fraud, where the law allows us, we may collect information about you and other people who reside with you from the Department for Work and Pensions (DWP), Her Majesty's Revenues and Customs (HMRC), other local authorities, other council departments and in some cases your landlord. We may also obtain information from credit reference agencies.
Our lawful basis for collecting and processing this information
The personal data will be used to assess your entitlement to Housing Benefit and/or Council Tax Reduction; the legal basis for this processing is a Public Task carried out by us or official authority vested in us. Our lawful basis for collecting Special Category Data is for reasons of substantial public interest. Legislation that is applicable is the Social Security Administration Act 1992, the Social Security Contributions and Benefits Act 1992 and the Local Government Finance Act 1992.
The information we collect from you is usually processed by an individual; however, there are occasions when an automated decision may be made, but any changes to your Housing Benefit or Council Tax Reduction will be notified to you. In some circumstances, you have the right to prevent automated processing. For full details of your rights, please see the council's main privacy notice.
Who do you share my information with?
We share your information with other council departments, the DWP, HMRC, your landlord where the law allows us to do this or if you have given your permission, and other local authorities if relevant. We may also use credit reference agencies for the purpose of preventing and detecting fraud where the law allows us to do so. The council also has a legal duty to submit information to the government as part of the National Fraud Initiative. This includes: other departments within the council, other local authorities, Her Majesty's Courts and Tribunal Service, Department for Work and Pensions, Her Majesty's Revenue and Customs.
How long will you keep my data?
Records are kept wherever possible in accordance with the council's retention policy. We will not keep your information for longer than necessary.
You are entitled to request a copy of any information about you that we hold. Any such requests should be made in writing. If the information we hold about you is inaccurate you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to request that we stop or restrict the processing of your personal data, in certain circumstances. Where possible we will seek to comply with your request, but we may be required to hold or process information to perform our statutory functions. You can find further details under privacy notices. If you have any worries or questions about how your personal information is handled please contact our Data Protection Officer at firstname.lastname@example.org.
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Stratford-on-Avon District Council will use your personal data, which may include special data about you, to assess and administer your Housing Benefit and/or Local Council Tax Reduction Scheme claim under the Housing Benefit Regulations and the council's Local Council Tax Reduction Scheme.
We may share your information with other council departments etc. We do this in the performance of the tasks that we carry out in the public interest, in the exercise of our official authority and because it is in the substantial public interest.
Your personal data will be held in accordance with our Retention and Destruction Policy.
For further information, or to access your information rights, please see our Data Protection policy, contact our Data Protection Officer by post at our Elizabeth House address, email email@example.com or call 01789 267575.
If you suspect anyone of fraud, please call 01789 260486 or email firstname.lastname@example.org.
For further information about how the council deals with fraud, please see our Counter-Fraud Statement.
For further information, please contact Revenues: