Communications and self-help in an emergency


During an emergency, we will do our best to communicate with you to let you know what is happening. The responding organisations will work together to ensure that the same message will be communicated to you. We will communicate with you in various ways, but the best way is for you to listen to your local radio station.

If there is a major emergency, radio stations and TV companies will interrupt programming to give public safety advice and information about the situation.

You should tune in to: BBC Coventry & Warwickshire on 94.8, 103.7 and 104 FM.


During an emergency, the emergency services and other responding organisations will do their best to help you. But you can make an emergency situation less stressful for yourself by taking some simple practical preparations now, before an emergency occurs:

  • plan in advance
  • be ready to look after yourself for up to three days without leaving your home
  • be ready to leave your home if you are told to do so for your own safety, or if you choose to leave your home to stay with friends, family, or at alternative accommodation.

If you are involved in any emergency it is important to:

  • call 999 if people are injured or if there is a threat to life

If you are not in imminent danger:

  • do not put yourself or others in danger
  • follow the advice of the emergency services
  • if not told to evacuate then go into your home, shut all doors and windows and tune in to your local radio station
  • try to remain calm; think before acting and try to reassure others
  • check for injuries - remember to attend to yourself before attempting to help others

If you are not involved in an accident or emergency but are close by or believe you may be in danger, in most cases the advice is to go in, stay in, and tune in.

Contact: The Customer Services team

Last updated on 29/08/2018