Noise we can help with:
Noise we can't help with:
When a complaint is made we will consider the duration, severity and likelihood of recurrence before a course of action is decided. In most cases you will be asked to complete a log sheet.
All smoke from residential, business and industrial premises is covered by statutory nuisance laws, unless they have an exemption. If you're being disturbed by a bonfire or smoke in your area, we always recommend that you try to resolve the problem informally first, before you contact us. We find most issues can be resolved informally without the need for our involvement.
Factors considered when assessing a smoke complaint include:
Light pollution or nuisance can be caused by security lights, car park lighting and floodlights.
Factors considered when assessing a light pollution complaint include:
If you are suffering a light nuisance from a neighbouring property, we would advise that you approach the neighbour in the first instance to see whether the bulb or the direction of the light can be changed.
We can only investigate odour nuisance when the source of the nuisance is from a commercial premises.
Factors considered when assessing an odour nuisance complaint include:
When logging a complaint please provide your name, address, telephone number, address of the alleged perpetrator and a description of the nuisance. The majority of nuisance complaints will initially receive a log sheet that will need to be completed over a 2-4 week period and returned to the council. During this time an officer will begin initial investigations into the complaint.
Please note that in most cases we will not investigate anonymous complaints.
In cases where we have carried out the necessary procedures and feel that a statutory nuisance is not being caused you can take your own action under Section 82 of the Environmental Protection Act 1990.
It is important to note that when investigating a complaint, the council has to act within the constraints of the law and we can only take legal action where the law applies and where the necessary evidence exists.