The Local Government Ombudsman (LGO) is an independent person who investigates allegations of maladministration which cause injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning and Council Tax.

The Local Government Ombudsman has a leaflet called "Complaint about the Council? How to complain to the Local Government Ombudsman". You can get a copy by telephoning or writing to the address below, or you can download it from the Ombudsman's website.

The contact details for the Ombudsman who deals with this council are:

The Local Government Ombudsman
P.O. Box 4771
Coventry
CV4 0EH

Fax: 024 7682 0001
Telephone: 0300 061 0614

The Annual Review is a report that the Local Government Ombudsman sends to this council. It gives details of our performance in dealing with complaints submitted to them and also provides us with information to help us improve our handling of complaints.

Further information is available in the Complaints section of this website.

Last updated on 19/06/2018

Contact the Directors' Unit team