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We have tried to make this site easy for first time Internet users but if you are stuck, this section is designed to help you:
How do I get around this site?
If you want to go to different area of the site, click with your mouse button when your cursor is over a link. Clicking on underlined text takes you to a new page. Whenever your cursor looks like a hand rather than an arrow, it means you can click and go to another page.
To get back to the start page at any time click on the Home page button in the left hand navigation menu, or the main Stratford-on-Avon District Council' logo image at the top of each page. The start page is known as the home page. Don't worry if you go to the wrong page, just click on Back on the buttons bar of your browser. Within each area of the site, you can always tell where you are by looking at the breadcrumb trail:
Home > Business > Initiatives
All areas of the site are also accessible from the text links at the foot of each page. We've also included a Site Map, which lists all the pages to be found in each of the different areas. This button can also be found in the top right of the screen.
What are PDFs and how do I read them? Adobe Reader website.
PDF stands for Portable Document Format. It's an established way of publishing documents on the web while retaining their original printed design look. You need a plug-in called Adobe Acrobat to read these files. This is available to download free of charge at the
Searching the site
You can use the search from any page of the site by typing a word and clicking on 'go'. For a more defined search you can use the 'Advanced Search' to look for the information you need in specific areas of the site.
How do I change my screen settings?
This site looks best with a screen resolution (the size of what is shown) of 800 x 600. To change this on a PC running the Windows 95 and upwards later operating systems, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar. On an Apple Macintosh, you can click on the Monitor & Sound icon accessed via the Control Panel underneath the Apple Menu to change the resolution.
How do I get back to this site if I leave it?
The address of our site is http://www.stratford.gov.uk/ If you want to come back to this site at any time, type in the address in the browser address bar and press enter. To save you doing this more than once, add this page to your Favourites (in Internet Explorer click on Favourites > add to favourites > and then name the page something that you will remember like Stratford-on-Avon District Council). If you are using Netscape this works in the same way as Favourites.
What are cookies?
A cookie is a small file which stores information, that a web site puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site. You will require cookies to be enabled on your browser to allow you to use audience extranets on our web site. No personal data is stored as part of this process.
How can I view a Word file if I don't have Microsoft Word software?
Microsoft has made a free Word Viewer available to download at http://office.microsoft.com/downloads/ In the Download Centre select Product (Word), Version (2000) and put a tick in the box marked Converters and Viewers. Click on the "Update List" button. When the list appears scroll down to find the Word 97/2000 Viewer (Word 2000) and choose the one that best suits your PC's operating system (either Windows 95/98/NT or 3.x). Then click on the "Download Now" option.
What is Text Only?
You can view the site using 'text only', which is accessed at the top of every page across the site. This creates a version of the site with large text but without graphics. You can also change the font size, background colour and whether you want to view pictures using the 'Accessibility options', or you can set these to use your own preferred web browser defaults.
The text is too small for me to read - how can I change it?
In Internet Explorer go to View > Text size and select Larger or Largest. You could also try changing the screen resolution.
My browser out of date, how can I get a new one?
This site is designed to be viewed using the latest internet browsers. We would recommend using Firefox or Safari to ensure you get a full feature rich experience from our website. Internet Explorer is now in Version 8, and we would encourage Internet Explorer users to upgrade to this version.
Download links for the latest browsers are available below, with their respective operating system availability.
Mozilla Firefox (Mac | PC | Linux)
Apple Safari (Mac | PC)
Google Chrome (Mac | PC | Linux)
Opera (Mac | PC | Linux)
More online help
For more online help, visit the BBC's guide to using the Internet.