RUGBY BOROUGH COUNCIL
WASTE MANAGEMENT SURVEY
AUTUMN 2009
Please click the appropriate box or type an answer in the space provided.  

 
In April 2009 we made changes to the way we collect your recycling and refuse.  We hoped the changes would bring a number of benefits to you and we wish to get some feedback from you.
Recycling
1. Which of the following statements best describes how much you recycle?
(Please tick one only)
2. Which of the following, if any, prevent you from recycling more?
(Tick all that apply)
 
3. Which of the following recycling services do you use regularly?
(Tick all that apply)
 
4. How or where do you dispose of the following materials? (Tick all that apply on each row)
                 
  Paper                
  Card                
  Food tins                
  Drinks cans                
  Other cans or tins (e.g. biscuits)                
  Glass jars                
  Plastic containers (yogurt / margarine etc)                
  Aluminium foil                
  Aerosols                
  Textiles                
  Raw food                
  Cooked food                
  Garden waste                
  Plastic bags and film                
  Batteries                
  Magazines and catalogues                
  Plastic drink bottles                
  Plastic household bottles (e.g. bleach)                
  Plastic cosmetic bottles (e.g. shampoo)                
5. Since the new recycling and refuse service began in April 2009 do you feel you recycle...?
 
 
 
   
6. If you do not recycle or recycle less since the new arrangements what are your reasons?  (Tick all that apply)
 
7. Which of the following statements best describes you?
8. Please explain why you do not compost at home...  (Tick all that apply)
 
General Waste
9. Do you think you have reduced the amount of waste you put in your black bin (sent to landfill)?
 
 
10. If you have reduced the amount of waste that you sending to landfill would / could you manage with a smaller black bin?
 
 
Satisfaction with Waste Collection Service
11. How satisfied / dissatisfied are you with the following aspects of the new refuse and recycling service? (Tick one box on each row)
             
  The range of materials collected for recycling and composting            
  The capacity (size) of the container provided for recyclables (Blue Lid Bin)            
  The capacity (size) of the container provided for garden and food waste (Green Bin, Caddy)            
  The capacity (size) of the container provided for general waste (Black Bin)            
  The frequency of collection of recyclable and compostable material (Blue and Green Bins)            
  The frequency of collection of non-recyclable waste (Black Bin)            
  The reliability of the waste collection overall            
  How clean and tidy the street is following the waste collection            
  The waste collection service overall            
12.
Assisted Collection Scheme
13. Are you aware of the "assisted" collection scheme?  (This is to help people who are elderly, infirm or with a disability and who cannot manage to place the containers at their boundary).  
 
14. Are you part of the "assisted" collection scheme?
 
15. How satisfied / dissatisfied are you with the "assisted" collection scheme?
 
 
 
   
How well did we manage the change in your refuse and recycling service in April 2009?
The following questions are about how well we managed the process of changing your waste collection service.  The responses from these questions will help us to learn what worked and what did not and will help us to identify how we can do things better in the future.
16. How satisfied or dissatisfied were you with the way the new service was introduced using the following forms of communication?
(Tick one box on each row)
             
  The amount of information in the direct mailing information            
  The timeliness of the direct mail information            
  The general pre change publicity (newspapers)            
  The Rugby FM Radio campaign            
  Telephone support            
  Website            
17. How would you like us to communicate information about the Recycling and Refuse service in the future?  (Tick all that apply)
 
 
 
 
 
   
 
18. If you had a problem with some aspect of your waste collection since the new arrangements were implemented, how satisfied or dissatisfied were you with the way this was resolved?  
19.
20. The Recycling and Refuse service costs just over £1 a week.  How much do you agree or disagree that this offers value for money?
21.
About You
The information you provide will be treated as confidential and will only be used to ensure we have the correct cross-section of the population and to analyse the results by differing datasets, e.g. by age, gender, etc.
22. Are you?
23.
24. In which of these ways does your household occupy accommodation?
25. Do you have any long-term illness, health problems or disability which limits your daily activities or the work you can do?
26. Does this illness or disability limit your activities in any way?
27. What is your Religion or Belief?
 
28. Do you consider yourself to be?
29. To which of these groups do you consider you belong?
Personal data supplied on this form will be held on computer and will be used in accordance with the Data Protection Act 1998 for statistical analysis, planning and in the provision of services by RBC.  
 
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