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Local Government Ombudsman

The Local Government Ombudsman (LGO) is an independent person who investigates allegations of maladministration which causes injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning and council tax.

The Local Government Ombudsman has a leaflet called "Complaint about the Council? How to complain to the Local Government Ombudsman". You can get a copy by telephoning or writing to the address below, or you can download it from the Ombudsman's website.

The contact details for the Ombudsman who deals with this Council are:

The Local Government Ombudsman
Beverley House
17 Shipton Road
York
YO30 5FZ

Telephone: 01904 380200
Advice Line: 0845 602 1983
Fax: 01904 380269
Email: enquiries@lgo.org.uk

The Annual Review is a report that the Local Government Ombudsman sends this Council. It gives details of our performance in dealing with complaints submitted to them and also provides us with information to help us improve our handling of complaints.

The Review for the years 2011, 2010 and 2008-09 can be viewed or downloaded from the link on the right of this page.

Also included with the Annual Review is a Summary of Statistics relating to the complaints the LGO received and investigated concerning our services.

This Summary can be viewed or downloaded from the link on the right of this page.

In addition, the Standards and Ethics Committee has approved that Summaries of ongoing Ombudsman Complaints can be registered on the Council's website. Consequently, current and previous reports are available to view or download from the link on the right of this page.

Further information regarding complaints is available in the Complaints Section of this website.

Downloads:
LGO Annual Letter 2011 (201KB PDF) | Ombudsman complaints Aug - October 2011 (45KB PDF) | LGO Summary of Complaints June-July 2011 (48KB PDF) | Ombudsman Complaints February to May 2011 (22KB PDF) | LGO Complaints Summary August 2010 to January 2011 (25KB PDF) | Local Government Ombudsman Annual Letter 2010 (110KB PDF) | Local Government Ombudsman - Annual Review (78KB PDF) | Ombudsman complaints summary May to August 2010 (17KB PDF) | Ombudsman complaints Dec 2009 to May 2010 (40KB PDF) | Ombudsman Complaints October to December 2009 (29KB PDF) | Ombudsman complaints August to September 2009 (39KB PDF) | Ombudsman complaints May to July 2009 (48KB PDF) | Ombudsman complaints January to May 2009 (57KB PDF) | Ombudsman Complaints Nov 2008 to Dec 2008 (31KB PDF) | Ombudsman Complaints Aug 2008 to Oct 2008 (28KB PDF) | Ombudsman Complaints May to July 2008 (30KB PDF) | Summary of Ombudsman complaints to April 08 (33KB PDF) | Ombudsman complaints to Nov 07 - Jan 08 (36KB PDF) | Ombudsman Complaints Aug to Nov 07 (37KB PDF) | Ombudsman Complaints - April to July 2007 (49KB PDF) | Complaints Summary of Statistics (95KB PDF) | Help with PDFs

External links:
Local Government Ombudsman

See also:
Complaints

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Contact us
Stratford-on-Avon District Council
Elizabeth House,
Church Street,
Stratford-upon-Avon,
Warwickshire,
CV37 6HX

E: info@stratford-dc.gov.uk
Tel: 01789 267 575
Fax: 01789 260 007
Minicom: 01789 260 747
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