Waste and Recycling

Waste and Recycling Privacy Notice

Stratford-on-Avon District Council is committed to meeting its data protection obligations and handling your information securely. This privacy notice explains how personal information is going to be used, what for, who it will be shared with and why.

What personal information do we collect?

Stratford-on-Avon District Council collects information from you when you fill in one of our forms, or contact us about waste and recycling services, either in writing, over the phone or face-to-face.

The amount and type of information that we collect will depend on the services being provided.

Why we collect and hold personal data about you

We collect and hold personal data such as name, address, telephone number and e-mail address to:

• Provide you with necessary and appropriate services
• Help us to develop and improve our services
• Keep you up to date in relation to our services

We also collect information classed as sensitive information or special category data where we provide certain services such as assisted collections, clinical waste collections or the provision of additional bins. In these cases, we may collect health or medical information and other information relating to the permanent occupants in the household.

We also hold financial details in relation to our bulky waste and garden waste services.

Our lawful basis for processing

We process personal data in order to carry out our duties necessary to comply with our legal obligations for the collection of household waste in accordance with the Environmental Protection Act 1990. This is known as the performance of a public task or in the exercise of official authority vested in us. Our lawful basis for processing special category data is in the substantial public interest.

We hold personal data in relation to our garden waste service mailing list on the basis of your consent, which you are free to withdraw at any time.

Waste collection contractor

Stratford-on-Avon District Council uses a waste collection contractor, Biffa Waste Services Limited ('Biffa'), to collect household waste and recycling within the District.

Biffa may hold images where there has been a failure to adhere to the Council's waste collection requirements. This information is collected on a secure device and is shared with the Council to resolve any queries regarding waste collection. In most cases, the images will not capture any personal data. The images will consist of the bin, waste bags and/or frontage of a property. Occasionally, this may result in the inadvertent capture of personal data. The images do not allow Biffa to identify any individual(s). Biffa share these images with the Council using a secure system and only designated officers have access to this information.

The Council's refuse collection vehicles are fitted with CCTV cameras. These cameras may inadvertently capture images of individuals and/or other personal data. For details on how Biffa processes personal data, please visit: https://www.biffa.co.uk/privacy-statement.

How long will we keep your information?

Stratford-on-Avon District Council will only keep your information as long as required to provide a high-quality service, unless we are required to keep it longer for legal reasons.

Your rights

You are entitled to request a copy of any information about you that we hold. Any such requests should be made in writing.

If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data.

You have the right to request that we stop, or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request but we may be required to hold or process information to perform our statutory functions.

For full details on your personal data rights, please see the Council's main privacy notice on www.stratford.gov.uk.

If you have any concerns or questions about how your personal information is handled, please contact our Data Protection Officer at data.protection@stratford-dc.gov.uk.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. Alternatively, visit ico.org.uk or email casework@ico.org.uk.