Universal Credit and Rented Housing

What information will Stratford-on-Avon District Council be able to provide regarding a tenant's claim for Universal Credit?

The benefits team at Stratford-on-Avon District Council does not process claims for Universal Credit and therefore will not be able to provide any information.

What information will the Department for Work and Pensions be able to provide regarding a tenant's claim for Universal Credit?

The Department for Work and Pensions will not be able to give any information regarding a tenant's claim for Universal Credit.

My tenant is receiving Universal Credit - how will they receive help with paying their rent?

A housing element will be paid as part of the Universal Credit they receive. This will be paid monthly to your tenant.

Can payments for rent still be made to the landlord?

Normally payment will be directly to your tenant. In certain circumstances, and for a limited period of time, payments may be made direct to a landlord through an Alternative Payment Arrangement known as a APA.

My tenant is in arrears with their rent payments. Who do I contact?

Contact the Universal Credit helpline on 0345 600 0723.

Where can I get further information about Universal Credit?

Visit the Government's Universal Credit website or call the Universal Credit helpline on 0345 600 0723.

You can also download the guide to Universal Credit and Rented Housing .